How can we help?


In case the answers provided below do not address your queries, please feel free to reach out to us directly for further assistance.

Online Order

Contact Customer Support

If you have any questions or need assistance, please don't hesitate to reach out to our customer support team via the "Contact Us" page on our website.

Confirm My Purchase is Completed

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do You Ship Overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please refer to shipping cost on section of “Shipping and Returns”. (Free Standard Shipping applies to orders over $60)

Distributors or Bulk Orders Discounts

We welcome distributors from around the world to place mass orders with us. We offer competitive pricing for bulk orders, and our team is dedicated to ensuring a smooth and efficient order fulfilment process.

If you are interested in placing a bulk order, please contact us with the details of your request, including the quantity and type of products you are interested in purchasing. Our team will review your request and provide you with a customized quote that reflects our best pricing and terms.

We believe that establishing a long-term partnership with our distributors is crucial to mutual success, and we are dedicated to working closely with you to achieve your business objectives.

Membership Program for Discounts

We offer a membership program that provides discounts to our customers. As a member, you will not only receive exclusive discounts, promotions, and offers that are not available to non-members, but you will also get access to early product releases and personalized recommendations. Overall, our membership program is designed to provide you with a superior shopping experience and valuable benefits that will help you save money while enjoying our products. For example:

  • Earn 100 startup bonus points
  • Earn points when you shop
  • Receive a Happy Birthday coupon
  • Earn point for cash vouchers
  • Exclusive promotions and discounts
  • Receive freebies and gifts

Earn point based on your purchases. For every $1 you spend, you will earn 1 point. You can accumulate points and exchange them for cash vouchers that can be used towards your next purchase. It is our way of thanking you for your loyalty.

As a new member, you'll receive a start-up point bonus of 100 points. Once you have accumulated 50 points, you can exchange them for a $1 cash voucher.

  • 50 points = $1 cash voucher
  • 100 points = $3 cash voucher
  • 150 points = $7 cash voucher
  • 200 points = $11 cash voucher
  • 250 points = $15 cash voucher
  • 300 points = $20 cash voucher
  • 350 points = $25 cash voucher
  • 400 points = $35 cash voucher
Is My Personal Information Secure?

We take your privacy and security very seriously. Our website uses Shopify security measures to protect your personal information. All payment transactions are processed through secure third-party gateways.

We do not store your credit card information on our servers. Your email address will be used to keep you informed about your reward club points and discounts, as well as to send you a birthday coupon.

Can I Cancel My Order?

We apologize, but once an order has been placed, it cannot be canceled or modified. We strive to process and ship orders as quickly as possible to ensure timely delivery to our customers. However, if there are any special circumstances that require you to cancel your order, please do not hesitate to contact us as soon as possible. We will do our best to assist you in any way we can.

Our customer service team is available to answer any questions or concerns you may have. Please visit our Contact Us page and provide us with your order number and reason for cancellation, and we will get back to you as soon as possible.

Online Payment Troubleshooting

There are several reasons a payment may be declined, so please try the following. Make sure all of your credit card information is entered properly and completely, then attempt to submit the order again. This includes:

  • Credit card number
  • Expiration date is in the future
  • Security code
  • Try a different credit card
  • Check with your card issuer

If your payment method was rejected in error, please write down your request on the “Contact Us” page for assistance placing your order. We are happy to assist you.

Shipping and Returns

Free Standard Shipping

Free Standard Shipping applies to a total order over $60. If an item in your order does not qualify for free shipping, the entire order is then ineligible for free standard shipping and the shipping cost will be calculated based on the weight of all items in your order.

Shipping Cost of My Purchase


  • Shipping fees vary by order weight.
  • Free shipping for orders above $60.
  • Standard shipping time 7-10 days.


(A) Shipping rates for countries: Australia, Austria, Czech Republic, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Mexico, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States, Vatican.

  • 0g - 341g = $8.00 USD
  • 342g - 567g = $11.00 USD
  • 568g - 794g = $14.00 USD
  • 795g - 1021g = $17.00 USD
  • 1022g - 1248g = $21.00 USD
  • 1249g - 1475g = $24.00 USD

(B) Shipping rates for countries: Cambodia, East Timor, India, Indonesia, Japan, Macau (SAR), Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan (China), Thailand, Vietnam.

  • 0g - 341g = $7.00 USD
  • 342g - 567g = $7.00 USD
  • 568g - 794g = $9.50 USD
  • 795g - 1021g = $9.50 USD
  • 1022g - 1248g = $12.00 USD
  • 1249g - 1475g = $12.00 USD

(C) For the rest of the world:

  • 0g - 341g = $10.00 USD
  • 342g - 567g = $14.00 USD
  • 568g - 794g = $20.00 USD
  • 795g - 1021g = $24.00 USD
  • 1022g - 1248g = $28.50 USD
  • 1249g - 1475g = $34.50 USD

(D) For countries: China, Hong Kong (SAR).

  • 0g - 341g = $3.00 USD
  • 342g - 567g = $3.00 USD
  • 568g - 794g = $3.00 USD
  • 795g - 1021g = $3.00 USD
  • 1022g - 1248g = $4.00 USD
  • 1249g - 1475g = $4.00 USD
Shipping and Delivery Times

We strive to process and ship all orders as quickly as possible. Standard shipping takes around 7-10 business days for delivery, depending on the customer's location.

For customers who require faster delivery, we offer express shipping with delivery in 3-5 business days. However, please note that express shipping is subject to availability and additional fees will apply. If you would like to request express shipping, please contact us and we will provide you with a customized quote that reflects the express shipping charge. (Leave your message on Contact Us)

Please note that delivery times may vary depending on factors such as weather conditions, customs processing, and other unforeseen circumstances. We cannot guarantee delivery dates, but we will do our best to ensure that your order is delivered as quickly as possible.

If you have any questions or concerns about shipping and delivery, please do not hesitate to contact us. Our customer service team is available to assist you and provide you with the information you need.

Missing Piece or Defect

We’re sorry to hear there was a problem with one of our puzzles or games. We stand behind our products and would be happy to send a replacement, free of charge.

To get a replacement, you can take a picture of the EAN barcode (on the back of the box) and a picture of the defect and e-mail our customer support team via the "Contact Us" page on our website along with your full name, purchase receipt (email) and mailing address.


  • Due to our manufacturing process, we unfortunately cannot send individual pieces to you.
  • If your desired puzzle is not available, we will replace it with an available inventory.
  • Please allow 4-6 weeks for delivery of your new puzzle or game.
Do You Send Individual Pieces?

Due to our manufacturing process, each puzzle is uniquely cut, which means that we are only able to send entire puzzles. (For individual games, we can send the components based on the defect)